Major BlackBerry Outage in Effect
By Gabe on Dec 22, 2009 with 651
Filed Under: Misc. News
Sadly BlackBerry outages are becoming a common occurrence these days. This afternoon our tip box was overloaded with users who wanted to know why their BlackBerry Messenger wasn’t working. Then we received more tips that BlackBerry e-mail was down and this outage was also affecting web browsing so we knew something was wrong.
Further investigation indicated that other services were not working like many popular third party apps that need Internet access. Oddly enough a new BlackBerry Messenger (5.0.0.57) was released during the downtime. This is what happened during the last outage which was only a week ago. In fact this is the third major BIS outage we had this month but this is certainly the biggest.
At this time the BlackBerry outage seems to still be in effect which means BIS has been down for over 4 hours now. We don’t exactly know what is causing these problems but expect RIM to release some kind of statement, especially after this one.
UPDATE: Looks like RIM has confirmed that there is an outage. As of 2:00 AM EST the outage is still in effect.
“Technical teams are actively working to resolve the issue for those impacted. RIM apologizes for any inconvenience experienced by customers,” read an e-mailed statement from company spokesperson Jamie Ernst. Ernst declined to elaborate, however, on the cause or extent of the outage, and offered no estimated time of repair.
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RT @jolenebonina: ok, I'm not crazy, my Blackberry isn't working, it's not just user error!http://bit.ly/7SMYbf
@BerryReporter FYI when you include phrases like "4 hours" in your blog posts (http://bit.ly/8IfBvG) it is confusing without a timestamp.
@BerryReporter FYI when you include phrases like "4 hours" in your blog posts (http://bit.ly/8IfBvG) it is confusing without a timestamp.
Thanks a lot.. you were indeed the first one among millions of BB users to put this note online.. some might be rebooting their boxes and making frantic calls across..
my blackberry is out.. it's also affecting others. http://bit.ly/4LMhUL #blackberry
RT @WhatsAppInc: more on BB outage: http://www.berryreporter.com/2009/12/22/major-blackberry-outage-in-effect/
BIS Outage still affecting me in Northern Pennsylvania @ 2AM. This sucks!
BB services down throughout Southern, Ontario, Canada still as well(dec. 23, 3am) I’ll be complaining to Rogers for a discount on my phone bill!!!!
[...] is the original post: Major BlackBerry Outage in Effect | Berry Reporter By admin | category: bb | tags: afternoon, are-intense, city, common-occurrence, infamous, [...]
[...] http://www.berryreporter.com/2009/12/22/major-blackberry-outage-in-effect/ [...]
Thanks for the report.
[...] Messenger, the web browser, and third-party apps using data connections. BlackBerry Reporter speculates the BlackBerry Internet Service (BIS) may have been down for several hours and [...]
[...] Messenger, the web browser, and third-party apps using data connections. BlackBerry Reporter speculates the BlackBerry Internet Service (BIS) may have been down for several hours and [...]
Appears to be up at this point. Dec. 23, 8:20am EST.
It isn't Roger's fault for the outage, it is RIM's it not right to ask Rogers for a discount.
The new Android phones are looking better and better… I have been holding off because of blackberry messenger, but this outage taught me I can live without it! Thanks RIM, I think you just pushed me away!
In Toronto, our toronto colocation Facility noticed that around 2:00am EST servers started responding to bes data sockets.
Data Centers Canada
Noticed email and internet failure at 9:30pm EST, Dec 22; UMA still worked (probably becuase it used the carrier, T-Mobile. Email recovered at 3:14 AM, Dec 23. Why does RIM set these phones up with a single point of failure, i.e. all internet routing goes through corporate headqtrs (phone home)? Not a good design concept. Are iPhones designed similarly, all internet routing goes through a single router at Apple?
Blackberry is becoming a HUGE joke.
my blackberry is not working again…is it just me?
Should absolutely ask Rogers for a partial refund. What's Ben gonna do otherwise? Call RIM and ask for a discount?
There is to Many BLACKBERRY USERS now and clogging up all of the servers.. that what i see it as
and its becoming too commercial
Thank you RIM for making my decision to upgrade to a Motorola Droid easier when my contract is due on Jan 19th. A year ago this would have been a hard decision to make, but your inability to keep me connected as of late is a real deal sweetener.
[...] Tuesday morning when all of our own smartphones were not working properly. BlackBerry Reporter speculated the BlackBerry Internet Service (BIS) may have been down for several hours and into the late evening. Less than a week before this national outage, [...]
This is why you don't use a piece of equipment that unneccesarily relies upon 3rd party servers for everything. If your cell network is up, your phone (and all of its services) should be as well. Blackberry? No, Thanks.
This is unacceptable from a company that has over 32 million users — twice in a week?! http://theacumenity.com/2009/12/23/another-blac...
[...] Blackberry outage was eye-opening. There are mixed reports all over the web about the extent of this outage and what caused it, but I lost email, PIN messaging, Blackberry messenger, and had [...]
Harvest and devour the bitter fruit of rampant outsourcing.
Oh, I look at it as a break from being connected. As much as I like and am addicted to my BlackBerry, the break is nice and there isn’t anything anyone can do about it…..except for RIM of course.
[...] Messenger, the web browser, and third-party apps using data connections. BlackBerry Reporter speculates the BlackBerry Internet Service (BIS) may have been down for several hours and [...]
Well today is Dec 29, 2009 and I cannot get into my message icon(s) what so ever! I am not sure if this is related to the outage or not? Is there still an outage? UGH! Frustrated!
I just came online to see if there was another outage because nothing is working for the last hour. Am I not alone?
Today is 12/29/09 and i see there is a problem, i cannot activate users on BES.Email delays.Please update guys if you know about outage.
Interesting I haven't heard of any outages on the BIS this could be just related to BES. I will investigate.
Jessica, yes there is quite the outage still going on! I still cannot access my message/email icons! I can, however, access my blackberry messenger and yahoo messenger as well as my internet. Funny all this occured about Dec 22 and the fact that I am the only persob on my wireless plan that is having this issue. The other 2 people on my plan also have blackberry AND we all have the same models of blackberry. Hell, my mms hasn't worked for like 2 months now either. I think when it comes time to upgrade I'm going to strongly consider a different smart phone or go back to just a basic phone that doesn't have all these issues! Thanks blackberry!
(this is trueblue7 again) I wold like to add that I do not have an enterprise account that I am strictly BIS.
OH w! NOT sure what just happened BUT my icons are functioning again! YEA
Hopefully it stays that way only took em almost a week sheesh!
Last week I had my messaging icons working for 4 hours! Therefore, I took it upon myself to wrtie down ALL my contacts (since my device will NOT connect to any computer utilizing desktop manager) and just wiped it clean and started fresh. NOW all is working! Sheesh! Thinking maybe it was my device possibly?
It could have been but others we also having issues what device do you have?
I have the blackberry pearl 8130
[...] Messenger, the web browser, and third-party apps using data connections. BlackBerry Reporter speculates the BlackBerry Internet Service (BIS) may have been down for several hours and [...]
[...] Messenger, the web browser, and third-party apps using data connections. BlackBerry Reporter speculates the BlackBerry Internet Service (BIS) may have been down for several hours and [...]
Why is the Blackberry Internet Down Again? This has been happening quite a bit recently.
Why is the Blackberry Internet Down Again? This has been happening quite a bit recently.
[...] Messenger, the web browser, and third-party apps using data connections. BlackBerry Reporter speculates the BlackBerry Internet Service (BIS) may have been down for several hours and [...]
I got a BlackBerry, had I known the applications and other features of the phone were poorly programmed I would not have gotten it. Especially after these outages… this is rather ridiculous…
At this current instant I am suffering some kind of outage… I am paying for this to have a 24/7 reliability… why does it not have that… This is also the second BB I have had with-in a year. The first one started rebooting at random points during the day… I'd get a call, try to answer …. bam! white screen of death
I cannot use my phone since Jan. 29th. Today is the third day. I don't use any fancy things, just regular calls and receiving calls. Whoa. How long does it last this time?
I cannot use my phone since Jan. 29th. Today is the third day. I don't use any fancy things, just regular calls and receiving calls. Whoa. How long does it last this time?
[...] Most BlackBerry communication still goes through RIM’s own servers. In the last week of 2009, this service faced a severe outage, crippling nearly all BlackBerry communications. As someone who was in Bangkok and was heavily [...]