RIM: BlackBerry Messenger Caused BIS Outage
By Gabe on Dec 23, 2009 with 6
Filed Under: Misc. News
Well it’s finally over. After more than 8 hours BlackBerry Internet Service is finally up again. This was one of the worst BlackBerry outages we have seen and nearly all of the important functions of the BlackBerry were not working. Users could not receive email, use third party apps that need Internet access or use the BlackBerry browser. This outage also knocked out BlackBerry Messenger but it turns out that BBM may have caused the whole thing. RIM has released the following statement which explains what happened.
RIM:
“A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.
RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.”
[via CrackBerry]
Related posts:
About the Author: Gabe is the owner and Editor-in-Chief here at BerryReporter also Owner of Everything4Blackberry.com He has a strong passion for the BlackBerry and its growing community of fans.
berryreporter was the first site I found that had some information about the outage. I've created a facebook page, where I hope to keep other users up to date and also some place to vent/share stories about outages.
check it out:
were you affected by yesterday's outage? join this group and share your stories: http://www.facebook.com/pages/Blackberry-outage…
Is it REALLY over. My Facebook/Twitter/Browser are failing but anything set to direct TCP works.
my email is still messed up and now add the sms service as well on my bb storm.
Ok well I did the upgrade like last week and still to NO avail I continue not to be able to get into my message/email icons. What gives? I resent service books, rebooted several times (More then I care o mention) and STILL NO GO! UGH will this ever end?
Ok well I did the upgrade like last week and still to NO avail I continue not to be able to get into my message/email icons. What gives? I resent service books, rebooted several times (More then I care o mention) and STILL NO GO! UGH will this ever end?
[...] RIM: BlackBerry Messenger Caused BIS Outage [...]