Sadly BlackBerry outages are becoming a common occurrence these days. This afternoon our tip box was overloaded with users who wanted to know why their BlackBerry Messenger wasn’t working. Then we received more tips that BlackBerry e-mail was down and this outage was also affecting web browsing so we knew something was wrong.
Further investigation indicated that other services were not working like many popular third party apps that need Internet access. Oddly enough a new BlackBerry Messenger (188.8.131.52) was released during the downtime. This is what happened during the last outage which was only a week ago. In fact this is the third major BIS outage we had this month but this is certainly the biggest.
At this time the BlackBerry outage seems to still be in effect which means BIS has been down for over 4 hours now. We don’t exactly know what is causing these problems but expect RIM to release some kind of statement, especially after this one.
UPDATE: Looks like RIM has confirmed that there is an outage. As of 2:00 AM EST the outage is still in effect.
“Technical teams are actively working to resolve the issue for those impacted. RIM apologizes for any inconvenience experienced by customers,” read an e-mailed statement from company spokesperson Jamie Ernst. Ernst declined to elaborate, however, on the cause or extent of the outage, and offered no estimated time of repair.