Major BlackBerry Outage in Effect

outage notification name tag 300x228 Major BlackBerry Outage in EffectSadly BlackBerry outages are becoming a common occurrence these days.  This afternoon our tip box was overloaded with users who wanted to know why their BlackBerry Messenger wasn’t working.  Then we received more tips that BlackBerry e-mail was down and this outage was also affecting web browsing so we knew something was wrong.

Further investigation indicated that other services were not working like many popular third party apps that need Internet access.  Oddly enough a new BlackBerry Messenger (5.0.0.57) was released during the downtime.  This is what happened during the last outage which was only a week ago.  In fact this is the third major BIS outage we had this month but this is certainly the biggest.

At this time the BlackBerry outage seems to still be in effect which means BIS has been down for over 4 hours now.  We don’t exactly know what is causing these problems but expect RIM to release some kind of statement, especially after this one.

UPDATE:  Looks like RIM has confirmed that there is an outage.  As of 2:00 AM EST the outage is still in effect.

From Cnet:

“Technical teams are actively working to resolve the issue for those impacted. RIM apologizes for any inconvenience experienced by customers,” read an e-mailed statement from company spokesperson Jamie Ernst. Ernst declined to elaborate, however, on the cause or extent of the outage, and offered no estimated time of repair.

651 Comments

  1. maggie says:

    Blackberry down in NYC and upstate NY. Now 8:24pm Tues.

  2. B-Redd says:

    From: BlackBerry Network Notifications
    To: notifications@blackberry.net
    Sent: Tue Dec 22 19:00:40 2009
    Subject: BB148534 (Update) S1 Severity Incident for BlackBerry Relay service for subscribers of *The Americas Network (MULT)

    Impact: BlackBerry subscribers may be unable to send or receive messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.

    BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, integrating third-party email accounts, or viewing email attachments.

    Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

    BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.

    Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers. [0817]

    Ticket Number: BB148534

    Incident Window Start Date and Time: 22 December 2009 13:45:00 (EST).
    Duration: Ongoing
    % of Subscribers Affected: 100.00 (estimated)

    EST = GMT – 5 hours
    EDT = GMT – 4 hours
    AEST = GMT + 10 hours

  3. Scott Wright says:

    Yes it appears all carriers & e-mail, browser, yahooo, AOL IM, This is the 2nd time in 2 weeks, Philadelphia / NJ

  4. Rudy Marquez says:

    For us, this is affecting BES as well.

  5. Georganne says:

    Wow … this is the third outage in 5 days … they really need to figure this out.

  6. Paul says:

    Real conversation about the Blackberry BBM problem
    http://notgayguide.blogspot.com/2009/12/bbm-hell.html

  7. Niles says:

    My bb has been down for more than 7 hours already. I am so fed up that I am seriously thinking iphone.

  8. We operate a Data Center for toronto colocation.
    All of our colocation clients that have BES servers are all reporting that there is no data socket from RIM.

    We’ll keep you all posted.

    Data Centers Canada on RIM December 22 2009 outage

  9. John Sifu says:

    Blackberry Service still down… :(

  10. Clay says:

    Blackberry needs to start offering 200% refunds…. If you lose out on a day, you get 2 days refund. The service is a total ripoff to start with and when it goes down, they need to make up for that.

  11. Matt says:

    My google maps has been down all day and I can’t use internet or get my emails right now… Freaking annoying. Fix it RIM!!! I can’t justify spending almost $100 bucks a month for service that doesn’t work.

  12. Phil says:

    I have had no internet access for at least 5 hours. This is pretty ridiculous, RIM. This, combined with atrocious bugs and slow performance, my next phone will NOT be a BB.

  13. veer says:

    Thanks a lot.. you were indeed the first one among millions of BB users to put this note online.. some might be rebooting their boxes and making frantic calls across..

  14. Shawn says:

    BIS Outage still affecting me in Northern Pennsylvania @ 2AM. This sucks!

  15. BEN says:

    BB services down throughout Southern, Ontario, Canada still as well(dec. 23, 3am) I’ll be complaining to Rogers for a discount on my phone bill!!!!

  16. Justin says:

    Thanks for the report.

  17. Scott says:

    Appears to be up at this point. Dec. 23, 8:20am EST.

  18. Fiona says:

    It isn't Roger's fault for the outage, it is RIM's it not right to ask Rogers for a discount.

  19. Ohio says:

    The new Android phones are looking better and better… I have been holding off because of blackberry messenger, but this outage taught me I can live without it! Thanks RIM, I think you just pushed me away!

  20. In Toronto, our toronto colocation Facility noticed that around 2:00am EST servers started responding to bes data sockets.

    Data Centers Canada

  21. chuck says:

    Noticed email and internet failure at 9:30pm EST, Dec 22; UMA still worked (probably becuase it used the carrier, T-Mobile. Email recovered at 3:14 AM, Dec 23. Why does RIM set these phones up with a single point of failure, i.e. all internet routing goes through corporate headqtrs (phone home)? Not a good design concept. Are iPhones designed similarly, all internet routing goes through a single router at Apple?

  22. Tim says:

    Blackberry is becoming a HUGE joke.

  23. kim says:

    my blackberry is not working again…is it just me?

  24. Should absolutely ask Rogers for a partial refund. What's Ben gonna do otherwise? Call RIM and ask for a discount?

  25. kd says:

    There is to Many BLACKBERRY USERS now and clogging up all of the servers.. that what i see it as

  26. kd says:

    and its becoming too commercial

  27. 1xev says:

    Thank you RIM for making my decision to upgrade to a Motorola Droid easier when my contract is due on Jan 19th. A year ago this would have been a hard decision to make, but your inability to keep me connected as of late is a real deal sweetener.

  28. ADS says:

    This is why you don't use a piece of equipment that unneccesarily relies upon 3rd party servers for everything. If your cell network is up, your phone (and all of its services) should be as well. Blackberry? No, Thanks.

  29. ewalton10 says:

    This is unacceptable from a company that has over 32 million users — twice in a week?! http://theacumenity.com/2009/12/23/another-blac

  30. Al says:

    Harvest and devour the bitter fruit of rampant outsourcing.

  31. Oh, I look at it as a break from being connected. As much as I like and am addicted to my BlackBerry, the break is nice and there isn’t anything anyone can do about it…..except for RIM of course.

  32. trueblue72 says:

    Well today is Dec 29, 2009 and I cannot get into my message icon(s) what so ever! I am not sure if this is related to the outage or not? Is there still an outage? UGH! Frustrated!

  33. Jessica says:

    I just came online to see if there was another outage because nothing is working for the last hour. Am I not alone?

  34. Indra says:

    Today is 12/29/09 and i see there is a problem, i cannot activate users on BES.Email delays.Please update guys if you know about outage.

  35. Justin says:

    Interesting I haven't heard of any outages on the BIS this could be just related to BES. I will investigate.

  36. trueblue72 says:

    Jessica, yes there is quite the outage still going on! I still cannot access my message/email icons! I can, however, access my blackberry messenger and yahoo messenger as well as my internet. Funny all this occured about Dec 22 and the fact that I am the only persob on my wireless plan that is having this issue. The other 2 people on my plan also have blackberry AND we all have the same models of blackberry. Hell, my mms hasn't worked for like 2 months now either. I think when it comes time to upgrade I'm going to strongly consider a different smart phone or go back to just a basic phone that doesn't have all these issues! Thanks blackberry!

  37. trueblue72 says:

    (this is trueblue7 again) I wold like to add that I do not have an enterprise account that I am strictly BIS.

  38. trueblue72 says:

    OH w! NOT sure what just happened BUT my icons are functioning again! YEA :-) Hopefully it stays that way only took em almost a week sheesh!

  39. trueblue72 says:

    Last week I had my messaging icons working for 4 hours! Therefore, I took it upon myself to wrtie down ALL my contacts (since my device will NOT connect to any computer utilizing desktop manager) and just wiped it clean and started fresh. NOW all is working! Sheesh! Thinking maybe it was my device possibly?

  40. BBAddict says:

    It could have been but others we also having issues what device do you have?

  41. trueblue72 says:

    I have the blackberry pearl 8130

  42. Zach Dilbeck says:

    Why is the Blackberry Internet Down Again? This has been happening quite a bit recently.

  43. Zach Dilbeck says:

    Why is the Blackberry Internet Down Again? This has been happening quite a bit recently.

  44. Grrxyn says:

    I got a BlackBerry, had I known the applications and other features of the phone were poorly programmed I would not have gotten it. Especially after these outages… this is rather ridiculous…
    At this current instant I am suffering some kind of outage… I am paying for this to have a 24/7 reliability… why does it not have that… This is also the second BB I have had with-in a year. The first one started rebooting at random points during the day… I'd get a call, try to answer …. bam! white screen of death

  45. Cocoa says:

    I cannot use my phone since Jan. 29th. Today is the third day. I don't use any fancy things, just regular calls and receiving calls. Whoa. How long does it last this time?

  46. Cocoa says:

    I cannot use my phone since Jan. 29th. Today is the third day. I don't use any fancy things, just regular calls and receiving calls. Whoa. How long does it last this time?

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